Senior Technical Account Manager

Customer Service & Operations

Senior Technical Account Manager

Do you have expertise in providing technical and product support to APAC customers?

Will you be interested to join a Global Leader in Financial Crime and Fraud Solutions?

About the team

LexisNexis Risk Solutions is part of the RELX Group. While we have been providing solutions to banks and businesses worldwide, LNRS sets the global standard for payment efficiency, compliance and financial counterparty solutions. Currently LNRS' suites of applications are used in over 3000 companies worldwide and growing.

About the role

The role of the Senior Technical Account Manager is primarily to provide support on LNRS's expanding Payment Efficiency and Compliance solutions, to both existing and new clients, which are used by financial and corporate institutions globally. In addition, the position requires the Senior Technical Account Manager to support various watch list screening and reference tools as well as data files designed to help institutions improve payments processing efficiency and compliance.

This role provides clients with a technical resource when working through a range of issues within the existing Java based, both client-side installed and LNRS hosted product set. The Senior Technical Account Manager brings a client-focused approach with a good understanding of how Product Support plays a key role with regards to winning and retaining new business.

This is a role suited to an experienced Product Support professional who has a strong functional and technical background, sense of empathy, the ability to communicate effectively and good client skills.

Responsibilities

• Provide technical support for LNRS payment efficiency, compliance and financial counterparty solutions, hosted by LNRS, or installed behind our clients’ firewalls, across the entire client portfolio
• Interact with technical team members of the client staff
• Liaise with LNRS Software Engineering and Professional Services team members while trouble shooting complex, escalated client issues
• Provide post-sales support for clients and prospects to help support the sales operation
• Acts as an escalation point of customer issues
• Acts as a resource for colleagues with less experience
• Use appropriate software tools to diagnose proper resolution of customer questions and problems
• Manage and develop procedures to ensure quality support for all LNRS products

Requirements

Desired Skills and Knowledge

Learn more about the LexisNexis Risk team and how we work here

We are an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. EEO Know Your Rights .

Criminals may pose as LexisNexis Risk Solutions recruiters, a subsidiary of RELX, asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

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