Enterprise SSD Customer Support Engineer

Our vision is to transform how the world uses information to enrich life for all.

Join an inclusive team passionate about one thing : using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

Key Responsibilities

Understand customer needs and perform failure analysis on Firmware related issues.

Manage customer issuesdriving issues to closure

Provide technical input and estimate development effortto support of new business cases

Build trusting relationships with customers, customer-facing teamsand others in SSD engineering

Support post qual release customer qualifications, Firmware management and Firmware releases.

Provide technical guidance to customer facing teams and validation teams

Requirement

Bachelor's or Master's degree in Electrical / Electronic Engineering or Computer Engineering.

2-6 years of experience in embedded firmware development, preferably in storage / SSD, is a strong plus.

Excellent knowledge of system storage and platform ingredients (CPU, Memory, drivers, OS, firmware).

Experience with storage interfaces (SATA, SAS, PCIE, NVME) is a plus.

Proficiency in C-based programming and Python.

Ability to work independently in a fast-paced environment and adapt to change.

Strong analytical, problem-solving, and project management skills.

Effective oral and written communication skills.

Self-motivated and enthusiastic in a dynamic environment.