Barista / Service Executive

Roles & Responsibilities

Barista / Service Executive

Overview :

The Barista / Service Executive ensures that all guests are happy and welcome during their visit by ensuring excellent service, communication, and product knowledge. The Barista / Service Executive assists with the running of the floor, the coffee bar, and ensures smooth operations. The Barista / Service Crew has a deep passion for coffees and service.

Duties & Responsibilities :

Operations :

• Preparation of high quality coffees and beverages
• Execute latte art
• Calibration of equipment
• Ensure every customer feels welcome to the place
• Provide excellent and friendly service to customers
• Ensure smooth and pleasant ordering experience
• Ensure accurate and professional delivery of food and beverages
• Ensure smooth and polite payment process
• Assist with packing and delivery orders
• Able to handle customer complaints and provide immediate customer recovery to retain customer satisfaction
• Willing to go the extra mile for customers while gaining the respect and camaraderie of customers
• Ensure cleanliness and high hygiene standards of all service areas and equipment

Requirements :

Benefits :

Tell employers what skills you have

Product Knowledge

Front Office

Preventive Maintenance

Microsoft Office

Microsoft Excel

Advertising

Lighting

Interpersonal Skills

Workplace Safety

Property

Payroll

Attentive

Customer Satisfaction

Customer Service

Calibration

Workplace Safety and Health