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technical support associate

technical support associate

RecruitFirstSingapore, Singapore
6 days ago
Job description

Overview

Who you'll be working for

Local Power Company

What requirements you'll need to be eligible

  • Diploma or Higher Nitec in Electrical or Relevant Engineering.
  • Pro-active and willing to take initiative at work
  • Possesses Good customer service and communication skills
  • Experience in meter management and interfacing with customer will be added advantage

What you'll be doing on the job

  • To co-ordinate with vendors for meter installation.
  • To attend to customer’s enquiries and troubleshoot customer’s issues.
  • To follow up on high variance of the energy / power consumption.
  • To follow up on the meter reading which is not obtainable by vendor or from Automatic Meter Reading (AMR) System
  • To carry out investigation on high and low variance month consumption
  • Daily process of online workflow
  • Arrangement of periodic and Ad-hoc meter reading.
  • To monitor AMR Alert.
  • Installation & Testing of meter
  • Liaise with other authority on metering matters
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