Head of Operations

Key Responsibilities

• Oversee P&L for all cafeteria units, ensuring financial targets are met.
• Manage annual business plans, budgets, and monthly forecasts, providing performance updates.
• Evaluate results and implement actions to meet KPIs in revenue, cost, service, quality, and safety.
• Maintain high service quality and food standards in a team-focused environment.
• Promote "Brighter Cafeteria of Tomorrow" as an iconic showcase, leveraging technology to boost performance and profitability.
• Lead Operations and Culinary teams to ensure smooth, efficient operations across outlets.
• Develop and execute operational strategies aligned with company goals, monitoring key performance metrics.
• Improve operational processes, workflows, and resource allocation for greater efficiency.
• Oversee operational budgets, ensuring cost control and effective resource use.
• Ensure compliance with health, safety, and regulatory standards.
• Foster a high-performance culture with leadership, coaching, and mentorship.
• Build strong relationships with vendors and clients, leading contract negotiations for optimal terms.
• Ensure superior service delivery, exceeding customer expectations consistently.
• Provide regular performance reports with actionable insights for senior management.

Key Requirements

Proven leadership and people management skills

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