Technical Support Lead

Job Summary

If you are looking for an opportunity in Technical Support, Emerson has an excellent role for you! Based in Singapore, the Technical Support Lead will lead the Technical Support team at Flow Controls Southeast Asia Service Center.

In this Role, Your Responsibilities Will Be :

• Being a technical reviewer for detailing work for make products (assembled parts, new valve assemblies) as well as handling the detailing work when required.
• Working with suppliers / factories to quote lead-time to sales team for New Assemblies valves inquiries; quote price and lead-time for special, nonstandard options.
• Working with suppliers / factories / parts team to quote estimated price and lead-time to sales team for no stock service parts, nonstandard parts, or obsoleted parts.
• Supporting for sourcing optimization task for Order Fulfilment team during quotation and purchasing step
• Working with Global production engineers / AP Industry team / technical support team to ensure suitable valve construction, parts are selected and communicate to the Workshop floor
• Being a master planner for New Assemblies products line
• Managing inventory forecasting, handling Excess & Obsolete process
• Handling the new products system setup and maintenance (including working with other team for system cost setup)
• Participating in trouble shooting on valves related issues with service team and working with Product Specialists within the company to provide solutions with Valves having issues in the workshop or at site.
• Conducting process improvement projects for improving operational performance in the value stream.
• Ensure EHS compliance operational excellence for all the teams managed.

Who You Are :

You identify and seize new opportunities. You encourage the open expression of diverse ideas and opinions. You set objectives to align with broader organizational goals. You identify and create the processes necessary to get work done.

For This Role, You Will Need :

Preferred Qualifications that Set You Apart :

Our Offer To You :

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion .

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our and about .

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