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Field Service Engineer (Telecommunications) #Mobile IoT solutions #NKC

RECRUIT EXPRESS PTE LTDIslandwide, SG

30+ days ago

Job description

Roles & Responsibilities

Key Responsibilities :

As a Field Application Engineer / Technical Support Engineer, your primary focus will be on delivering exceptional technical support and guidance, including :

Customer Support Management : Organize and lead customer support initiatives, focusing on swift design-in processes and optimal satisfaction.
Pre-Sales & Design-In Assistance : Provide expert technical assistance during pre-sales phases and offer comprehensive support throughout the design-in process.
After-Sales Support : Deliver robust after-sales technical support to resolve customer queries and issues efficiently.
Customer Engineering Developments : Drive and support customer-specific engineering developments and solutions.
Returned Material Analysis (RMA) : Conduct final evaluations of analyzed returned materials and provide timely feedback to customers and internal teams.
Marketing Consultation : Liaise with the marketing service for technical insights on customer projects within your support area.
Bench Testing & RMA Screening : Perform rigorous bench testing and initial RMA screening for issues within your support area.
Technical Training : Organize and conduct comprehensive technical training sessions for customers and distribution partners.

Additional Responsibilities :

Market Analysis : Analyze the GPS market landscape and identify new project opportunities.

Reporting : Prepare and deliver detailed customer support reports.

Feedback & Bug Reporting : Provide valuable technical market feedback and detailed bug reports to engineering teams.

Competition Analysis : Conduct periodic technical competition analysis and road tests to stay abreast of market trends.

Undertake other ad-hoc tasks as assigned by management from time to time.

Requirements :

Education : Min Degree in Telecommunication, Electronics, Computer Engineering, or a closely related discipline.

Experience : Minimum of 5 years of hands-on Field Application work specifically with GPS devices.

Travel : Willingness and ability to travel frequently within the APAC region (estimated 30-50% travel required).

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No : R25136207)

Recruit Express Pte Ltd (EA : 99C4599)

Tell employers what skills you have

Factory

Technical Assistance

Aftersales

Hardware

Analog

Customer Support

Presales

Market Analysis

Electrical

Marketing

Telecommunication

GPS

Technical Training

Screening

Electronics

Technical Support

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Field Service Engineer • Islandwide, SG