Talent.com
This job offer is not available in your country.
Customer Service Executive

Customer Service Executive

Cornerstone Global PartnersSingapore
30+ days ago
Job description

Job description

Key Responsibilities :

  • Provide high-level telephone, email, and web chat support for our clients’ products.
  • Answer global customer queries concerning content / data, product navigation, billing / account administration, and more.
  • Provide professional-level support to retain client customers and increase customer loyalty.
  • Multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.
  • Ensure all relevant procedures are followed from beginning to resolution.
  • Ensure all key performance indicators and service levels are met.
  • Actively seek out opportunities for self-improvement and participate in new product and procedural training.
  • Work with other departments to ensure escalated issues are handled efficiently and correctly.

Qualifications : Required :

  • Singaporean / PR
  • Highly proficient in Mandarin and Cantonese, for both written and verbal communication within a corporate environment.
  • Fluent in English, for both written and verbal communication.
  • Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions.
  • Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner.
  • Ability to maintain a positive attitude in an often busy and stressful environment.
  • Ability to understand new technical systems and applications quickly.
  • Attention to detail and the ability to multitask, prioritize, and meet deadlines.
  • Positive outlook on change and flexible approach to team-based work environment and structure.
  • Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating / researching complex customer queries.

    • Preferred :

  • Experience in a contact centre and / or customer service environment.

    • Desired :

  • Salesforce experience a plus
  • Desire to grow within the company
  • College degree desired
  • Previous research experience desired
    • Create a job alert for this search

    Customer Service Executive • Singapore