Customer Service ExecutiveCornerstone Global Partners • Singapore
Customer Service Executive
Cornerstone Global Partners • Singapore
30+ days ago
Job descriptionSingaporean / PR Highly proficient in Mandarin and Cantonese, for both written and verbal communication within a corporate environment. Fluent in English, for both written and verbal communication. Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions. Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner. Ability to maintain a positive attitude in an often busy and stressful environment. Ability to understand new technical systems and applications quickly. Attention to detail and the ability to multitask, prioritize, and meet deadlines. Positive outlook on change and flexible approach to team-based work environment and structure. Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating / researching complex customer queries. Experience in a contact centre and / or customer service environment. Salesforce experience a plus Desire to grow within the company College degree desired Previous research experience desired
Job description
Key Responsibilities :
- Provide high-level telephone, email, and web chat support for our clients’ products.
- Answer global customer queries concerning content / data, product navigation, billing / account administration, and more.
- Provide professional-level support to retain client customers and increase customer loyalty.
- Multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.
- Ensure all relevant procedures are followed from beginning to resolution.
- Ensure all key performance indicators and service levels are met.
- Actively seek out opportunities for self-improvement and participate in new product and procedural training.
- Work with other departments to ensure escalated issues are handled efficiently and correctly.
Qualifications : Required :
Preferred :
Desired :
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Customer Service Executive • Singapore
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