TECHNICIAN

Roles & Responsibilities

Diagnose, troubleshoot and repair mobile devices;

• Quality control and testing of repaired devices to ensure full functionality. Resolve / manage customer inquiries;
• Able to interact positively with customers at the storefront and over the phone;
• Ability to multi-task between repairs and customer service;
• Other related duties as required;
• Maintain and use repair tools and equipment. Including software and in-store POS system to track repair tickets and inventory;
• Strategically plan the order of operations to ensure a successful repair;
• Provide estimates and quotes;
• Glass only replacement on Samsung and iPads;
• Microscopic Board work; component replacement Hand-solder SMT components,
• remove and replace thru-hole comp without board damage,
• solder wires and cables,
• Diagnosis, troubleshoot and repair mobile devices;
• identify assembly and documents issues;
• Repair logic board issues from water damage.

Requirements :

Tell employers what skills you have

Ability to Multitask

Preventive Maintenance

Troubleshooting

Water

Quality Control

Inventory

Electrical

Estimates

Attention to Detail

Operating Systems

Writing

Mobile Devices

Customer Service

Assembly

Manufacturing