Infrastructure Command Centre Manager

Key Responsibilities

• Manage day-to-day operations of the Infrastructure Command Centre, ensuring continuous monitoring and support of IT infrastructure components.
• Lead a team of infrastructure analysts and engineers, providing guidance, training, and performance management.
• Coordinate incident detection, escalation, and resolution processes to minimize downtime and impact on business operations.
• Develop and maintain operational procedures, runbooks, and escalation protocols.
• Collaborate with IT teams, vendors, and stakeholders to resolve infrastructure issues promptly.
• Monitor infrastructure performance metrics and generate regular reports for management.
• Drive continuous improvement initiatives to enhance monitoring capabilities and operational efficiency.
• Ensure compliance with organizational policies, standards, and regulatory requirements.
• Manage shift schedules and ensure 24 / 7 coverage as needed.

Qualifications

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