Outlet Manager

Job Description

At all times, to keep the clinic / beauty salon organized, clean, and attractive to customers.

To oversee the clinic / beauty salon sales team and other staff members. This includes supervising employees, delegating tasks, evaluating employee performance, managing staff problems, and designing work schedules.

Oversee the clinic's / beauty salon's inventory by maintaining stock and purchasing new supplies as needed.

To greet incoming customers, answer phone calls, and address customer complaints. When customers are ready to check out, assistant outlet managers supervise the cashier to complete sales and collect payments.

To achieve assigned target and goals set by company.

Ensure cohesive and harmonious working environment at all level in order to achieve Staff Retention rate.

Job Requirements

At least 1 year proven experience in managing a clinic / beauty salon or similar role

Knowledge of the best practices for running a clinic / beauty salon

Ability to handle customers' requests and complaints with grace

Sales oriented and customer focus

Professionalism, independent and initiative with strong self-motivation

Excellent written and verbal communication skills in both English & Mandarin

Positive thinking and attitude

Ability to establish effective policies and procedures, and maintain high service delivery standards