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Technical Support Specialist

Technical Support Specialist

SnaphuntSingapore
30+ days ago
Job description

The Offer

  • Work within a company with a solid track record of success
  • Flexible working options
  • Opportunity to make a positive impact

The Job

Key Responsibilities

  • Provide support for technical inquiries via phone, email, and live chat.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Guide clients through system installations, configurations, and updates.
  • Maintain detailed logs of support requests and solutions provided.
  • Collaborate with the development and IT teams to improve system performance and support protocols.
  • Stay up-to-date with industry trends and new technologies to enhance customer service.

    • Benefits

  • Competitive monthly salary.
  • Flexible work-from-home setup.
  • Health and wellness benefits.
  • Opportunities for career growth and development.

    • The Profile

    Requirements

  • Proven experience in technical support or IT-related roles.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • Experience with remote work tools and customer service platforms.
  • Ability to work independently and manage time effectively.

    • The Employer

    Our client was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy.

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    Technical Specialist • Singapore