Assistant Outlet Manager

Roles & Responsibilities

• Led a team of outlet crew in achieving sales targets and overall performance of outlets.
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
• Assist inspectors of relevant authorities / agencies such as SFA and SCDF during outlet inspection and follow-up actions.
• Able to handle daily sales settlement.
• Responsible for the financial and operational performance of the Outlet.
• Conduct regular checks on the hygiene, service standards and quality of products.
• Check manpower for each shift, paying particular attention to slow periods and peak periods.
• Record of staff attendance, absence, PH, annual leave, etc.
• Ensure that the brand values and standards are delivered, and profitability achieved.
• Delivering superior guest services and ensuring absolute customer satisfaction.

Tell employers what skills you have

Coaching

Leadership

Ingredients

Quality Control

Customer Experience

Literacy

Inventory

Exceptional Customer Service

Purchasing

Compliance

Cashiering

Customer Satisfaction

HACCP

Customer Service

Scheduling

Hospitality