Service Crew

Roles & Responsibilities

The Service Crew is the heart of 4Fingers service, representing the brand to our customers, instrumental in providing awesome service to customers so that they keep coming back. The crew will be responsible for ensuring customer satisfaction, resolving customer complaints, and addressing any questions or comments that customers may have. The crew is assigned to, but not limited to, take customers' orders, preparation and production of food, assemble the orders, and act as cashiers.

Job Descriptions :

• Engage and delight customers; interact with them; creating memorable positive service experience.
• Manage crowds, greet customers and assist with seating arrangements during peak hours.
• Manage cashier responsibilities and ensure accurate order.
• Know products to be able to assist customers with orders.
• Upsell or Cross sell to meet store monthly targets.
• Understand the brand in order to engage customers.
• Assist with educating customers during any marketing or store campaigns.
• Maintain cleanliness in food service areas and throughout the food establishment.
• Ensure utensils and dishes are washed and stored appropriately.
• Prepare food according to Standard Operation Procedures (SOPs).
• Replenish supplies and manage inventories.
• Operate cooking equipment.
• Take instructions from managers and crew leaders, supervisor

Requirements :

Tell employers what skills you have

Customer Service Oriented

Ingredients

Food Safety

Customer Experience

Cooking

Housekeeping

Interpersonal Skills

Inventory

Job Descriptions

Relationship Management

Sanitation

Compass

Attentive

Cashiering

Customer Satisfaction

Team Player

Customer Service

Disposition

Japanese