Assistant Director of Sales

DAISHO DEVELOPMENT SINGAPORE PTE LTDD01 Cecil, Marina, People’s Park, Raffles Place, SG

7 days ago

Job description

Roles & Responsibilities

JOB SUMMARY

Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based guest relationships that enable achievement of property sales objectives. Achieves personal booking goals.

CORE WORK ACTIVITIES

Developing & Executing Sales Strategies

Works with sales leaders to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the ADOS.
Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

Recommends goals for sales team members.

Managing Sales Activities

Participates in sales calls with members of sales team to acquire new business and / or close on business.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Submit RFPs

Analyzing & Reporting on Sales and Financial Data

Analyzes market information by using sales systems and implements strategy to achieve hotel's financial room and catering goals.

Assists Revenue Management with completing accurate six period projections.

Reviews sales, corporate, and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

Displays leadership in guest hospitality, exemplifies guest service and creates a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals and / or managers.

Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

Ensures that a customer recognition program is in effect throughout Sales.

Executes and supports Marriott International's Guest Service Standards and The Westin Brand Standards.

Participates in and practices daily service basics of the brand.

Executes exemplary guest service to drive customer satisfaction and loyalty by assisting our guests and ensuring their satisfaction before, during, and after their program / event.

Serves our guests by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the The Westin Singapore and Marriott International

Gain understanding of the property’s primary target customer and service expectations; serves our guests by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program / event.

Building Successful Relationships

Develops and manages relationships with key stakeholders, both internal and external.

Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.

Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and / or union requirements.

Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.

Be where you can do your best work,

begin your purpose, belong to an amazing global

team, and become the best version of you.

Tell employers what skills you have

Trade Shows

Relationship Building

B2C

Revenue Management

Sales

Missions

Proposal Writing

Property

Exceptional Customer Service

Cold Calling

Guest Relations

Outside sales calls

B2B Sales

Customer Satisfaction

Wellbeing

Human Resources

Customer Service

Loss Prevention

Catering

Hospitality

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Director Sales • D01 Cecil, Marina, People’s Park, Raffles Place, SG