CSP MAINTENANCE PTE LTD - Site Operations Manager

Roles & Responsibilities

Job Description and Responsibilities

• Recruit, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
• Accomplish operations and organization mission by completing related results as needed
• Manage staff levels, wages, hours, contract labor to revenues
• Manage relationships with clients
• Review and approve all operational invoices and ensure they are submitted for billing or payment
• Serve as primary point of contact when there are clients issues related to equipment quality, customer service, or accidents and mishaps on-site.
• Communicate clients’ issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with Operations Director and management team to set and / or implement policies, procedures, and systems and to follow through with implementation.

Key Skills and Competencies

Requirement

Tell employers what skills you have

Excellent Communication Skills

Leadership

Tolerance

Customer Experience

Stress

Critical Thinking

Operations Management

Adaptability

Networking

Communication Skills

Conflict Management

Customer Service

Electrical Engineering

Calibration