Roles & Responsibilities
Canon Medical Systems Asia is a subsidiary of Canon Medical Systems Corporation, a global medical technology company that develops and produces diagnostic imaging systems, including CT, MRI, ultrasound, X-ray, and healthcare IT solutions. Canon Medical Systems Asia is based in Singapore and serves customers throughout the Asia-Pacific region.
Key Responsibilities
1. IT Infrastructure Management
- Oversee and maintain Windows Servers, DNS, DHCP, Virtual Machines (VM), Azure Servers, NAS, firewall, and network devices including switches, wireless access points, PBX (VoIP), CCTVs, door access face recognition devices and printers
- Manage endpoint security and to perform regular backups of all servers, to ensure disaster recovery and business continuity
- Administer Microsoft 365 Admin services, including SharePoint Online, OneDrive, Teams, and other components within the Admin Center
- Monitor and optimize network performance by responding to alerts, troubleshooting connectivity issues and ensuring security
- Conduct routine network diagnostics to identify and resolve issues affecting LAN / WAN, Wi-Fi, and other network infrastructures
- Ensure proper configuration and operation of network devices such as routers, firewalls and switches
- Maintain and optimize corporate IT infrastructure for high availability, reliability and scalability
- Implement and manage backup, disaster recovery and business continuity plans
2. Application Support & Administration
Provide technical support and administration for enterprise applications including ERP systems, Microsoft 365, and specialized visualization softwareManage application updates, patches and integrations to ensure compatibility and securityTroubleshoot application issues and coordinate with vendors for resolution3. Security & Compliance
Enforce IT security policies and ensure compliance with corporate and regulatory standardsMonitor for vulnerabilities and apply security patches promptlyManage user access controls and data protection measures4. Collaboration & Stakeholder Support
Collaborate closely with internal teams to understand business requirements and deliver IT solutionsAct as the primary point of contact for IT-related queries and escalationsSupport IT projects, including system upgrades, migrations and new technology deployments5. Continuous Improvement
Research and recommend new technologies to enhance infrastructure and application performanceDocument processes, configurations and troubleshooting guides for knowledge sharingParticipate in IT audits and contribute to process improvement initiatives.6. Visualization Software Support
Attend to customers inquiries, troubleshoot issues and provide solutionsInvestigate root causes of application errors and implement corrective actions promptlySupport system installation and integration at client’s site to ensure smooth deployment and functionalityJob Requirements
Bachelor’s degree in Computer ScienceMinimum of 5 years of related working experienceExperience with networking, network security and end-user supportStrong analytical and critical thinking skillsExcellent communication skills for engaging with internal and external stakeholders, including vendorsStrong interpersonal skills, maturity, and a collaborative approach to teamworkAbility to perform ad-hoc duties as assigned by the immediate supervisor to support the overall IT operationsTell employers what skills you have
Switches
Ultrasound
Troubleshooting
High Availability
DHCP
MRI
Wireless
Reliability
IT Operations
Application Support
Windows
VoIP
Routers
Network Security
Business Requirements
Technical Support