Senior Manager – Business Controls & Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Network Services (GNS) team sits within the Global Merchant and Network Services (GMNS) organization and is responsible for managing AXP’s card issuing and merchant acquiring partnerships with over 100 strategic partners to grow our business worldwide.

This newly created, high impact role is part of the 1st Line of Defence (LOD) in the GNS APAC Executive Office and reports to the Director Assistant GNS APAC, working closely with Regional GM’s and the SVP GNS APAC. The successful candidate will be responsible for the operational execution of governance programs across the business establishing and maintaining a strong compliance and control framework by collaborating across 1st and 2nd LOD teams to ensure strict adherence to our SOPs, coordinate regulatory submissions and remediation plans while acting as a consultative resource for GNS APAC business teams and process owners.

This is an excellent opportunity for a detail-oriented and collaborative professional to contribute to a fast-evolving business and ensure GNS APAC maintains strong levels of compliance and operational excellence across our business.

Key Responsibilities :

Partner Oversight & Risk Management

• Manage a comprehensive inventory of third-party relationships, categorized by risk assessment and role, partnering closely with internal partner teams (2LOD, Due Diligence Operations, PBS Business Operations etc.) to ensure adequate controls and ratings are in place.
• Assist BD teams in executing the Partner Due Diligence Process by tracking progress, conducting screening, managing DD questionnaire, as and when needed.
• Risk Identification and Assessment - Drive business ownership of the Risk & Control Self-Assessment (RCSA) in line with Enterprise Policy including risk identification & assessments, documentation of controls, timely testing and remediation and proactive identification of process improvement opportunities across the business.
• Issues & Events Remediation - Support and consolidate Operational Risk Events (ORE) reporting, oversee all issues and events that impact the region and work with Control Management and Risk Advisory teams to support the timely closure of OREs.

Regulatory Compliance & Governance

Strategic Enablement & Cross Functional Leadership

Minimum Qualifications

Compliance Language

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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