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Senior Technical Consultant - CRM
SERVICENOW PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG10 days ago
Job descriptionExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Minimum 8+ years experience as part of a professional services organization; or equivalent education / experience Ability to travel up to 40% Industry domain expertise in 1 or more of : Telecommunications, Healthcare, Manufacturing, Government, Procurement, Banking / Financial Services, Field Services etc. in addition to skills in any of CIWF suite of products Creative with comfort running projects independently and hands-on implementation experience Success driving complex issues through analysis and resolution Experience working collaboratively ServiceNow certifications in aligned workflow
Roles & Responsibilities
What you get to do in this role :
The Expert Services Senior Technical Consultant is responsible configuring ServiceNow CRM based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.
- Participate in workshops with customers to assess current processes and establish future-state processes.
- Design and deliver ServiceNow CRM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
- Provide oversight and unit testing of code developed by partner or customer employees.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills / certifications on 1 or more CRM suite of products - Customer Service Management(CSM), Field Service Management(FSM), Sales and Order Management (SOM).
To be successful in this role you have :
Tell employers what skills you have
CRM
Technical Standards
Field Service
Data Modeling
Unit Testing
ABAP
Technical Architecture
Telecommunications
ServiceNow
Professional Services
Government Procurement
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Technical Consultant • D01 Cecil, Marina, People’s Park, Raffles Place, SG