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Manager, Visitor Service @ Art Gallery | Up to $3700
AdeccoSingapore, Singapore30+ days ago
Job descriptionNearest MRT : City Hall MRT 5 Days Work Week (inclusive of weekends) 9am to 7.30pm Working experience in tourism / art institutions / customer service is preferred Service-oriented and customer centricity Good communication and interpersonal skills Self-motivated and good teamwork Note that this position is on a 1-year contract, subject to renewal
If you are passionate and have prior working experience in tourism / art institutions / customer service, please reach out to us!
Our client is a leading visual arts institution which oversees the world's largest public collection of Singapore and Southeast Asian modern art.
JOB SCOPE
- Develop, administer & maintain work roster
- Maintain Standard Operation Procedures (SOP) accuracy
- Workflow enhancement & improvement plans
- Ensuring that staff are providing excellent customer service
- Manpower deployment forecast & planning
- Set goals for performance & deadlines
- Manage a team of Executive, Supervisors & Ambassadors
- Provide assistance and information to visitors
- Perform sales transactions for gallery admission events & programs
- Perform daily opening & closing of counter, including generating reconciling daily sales reports
- Maintain knowledge of promotions & policies regarding payment, exchanges & security practices
- Pre-print tickets for group visits & ensure sufficient ticketing management for schools
- Manage feedback & perform service recovery in accordance to stipulated guidelines
JOB REQUIREMENT
We regret to inform that only shortlisted candidates will be notified.
Wong Zhi Cheng
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Service Manager • Singapore, Singapore