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Manager, Visitor Service @ Art Gallery | Up to $3700

Manager, Visitor Service @ Art Gallery | Up to $3700

AdeccoSingapore, Singapore
30+ days ago
Job description

If you are passionate and have prior working experience in tourism / art institutions / customer service, please reach out to us!

Our client is a leading visual arts institution which oversees the world's largest public collection of Singapore and Southeast Asian modern art.

JOB SCOPE

  • Develop, administer & maintain work roster
  • Maintain Standard Operation Procedures (SOP) accuracy
  • Workflow enhancement & improvement plans
  • Ensuring that staff are providing excellent customer service
  • Manpower deployment forecast & planning
  • Set goals for performance & deadlines
  • Manage a team of Executive, Supervisors & Ambassadors
  • Provide assistance and information to visitors
  • Perform sales transactions for gallery admission events & programs
  • Perform daily opening & closing of counter, including generating reconciling daily sales reports
  • Maintain knowledge of promotions & policies regarding payment, exchanges & security practices
  • Pre-print tickets for group visits & ensure sufficient ticketing management for schools
  • Manage feedback & perform service recovery in accordance to stipulated guidelines

JOB REQUIREMENT

  • Nearest MRT : City Hall MRT
  • 5 Days Work Week (inclusive of weekends)
  • 9am to 7.30pm
  • Working experience in tourism / art institutions / customer service is preferred
  • Service-oriented and customer centricity
  • Good communication and interpersonal skills
  • Self-motivated and good teamwork
  • Note that this position is on a 1-year contract, subject to renewal
  • We regret to inform that only shortlisted candidates will be notified.

    Wong Zhi Cheng

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