Production Support Specialist

Production Support Expertise

As a Production Support Professional, you will be responsible for delivering exceptional support services to stakeholders in the CLIENT BANKS Channel.

Key responsibilities include :

• Ensuring high availability and uptime for applications in scope.
• Managing incidents, problems, and capacity issues through proactive analysis and effective communication.
• Collaborating with teams to resolve user queries and provide timely response.
• Driving technical remediation aligned with non-functional requirements.
• Continuously improving service delivery processes and tasks via automation.

To succeed in this role, you should have :

Essential Skills and Qualifications

Delivering Value

As a key member of our team, you will contribute to delivering exceptional customer experiences by providing efficient and effective support services. Your expertise will drive continuous improvement of our production support capabilities and ensure alignment with stakeholder expectations.