Roles & Responsibilities
Job Info :
- Basic up to $3800
- Monday - Friday
- 9am-6pm
- Location : Central Region
Job Description :
Closely monitor and follow up on customer orders (Direct) and orders to subsidiaries (Indirect), as well as track delivery status.Assist in preparing weekly and monthly Sales and Traffic reports, and coordinate data for periodic performance reviews.Follow up with customers regarding potential requirements using the database.Proactively monitor delays, coordinate with the technical team to identify fault causes, and document solutions for team reference.Assess and manage expedite requests to ensure on-time delivery, including internal follow-ups throughout the order process from Customer PO to shipping, and communicate updates to customers.For repairs, act as a liaison between technicians, spares availability, orders, and lead times to optimize turnaround time (TAT), while maintaining repair spares stock.Handle order entry, quotations, purchase order reviews, system updates, and case handling in accordance with established processes and agreed service timelines.Issue POs to subsidiaries and obtain price updates.Address customer inquiries and calls regarding order status, drive real-time resolutions, and support internal process improvements based on customer needs.Complete vendor forms and update quality documentation as required.Coordinate exhibition preparations, including sourcing, pricing, and contract management.Support sales efforts on ad-hoc projects and tenders.Exhibit strong interpersonal, spoken, and written communication skills.Effectively handle multiple responsibilities and demonstrate strong problem-solving abilities to ensure customer satisfaction.Follow through on customer requests and collaborate with the engineering team to resolve issues promptly and satisfactorily.Please submit your updated resume by using the APPLY NOW BUTTON
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We regret to inform you that only shortlisted candidates would be notifiedWe wish you all the best in your career search.You are welcome to visit our website at http : / / www.rkgroup.sg /
RK Recruitment Pte Ltd | EA License No. : 20C0280
Danny Wong Shee Nie | EA Personnel No. : R21100600
Tell employers what skills you have
Sales
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Customer Support
Contract Management
Administration
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Business Development
Pricing
Sourcing
Shipping
