MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED - Banquet Operation Manager (GCW)

Roles & Responsibilities

The Banquet Operation Manager requires strong leadership, hands-on management, and the ability to collaborate across departments to deliver memorable and exceptional guest experiences in line with our hotel’s luxury brand standards.

Key responsibilities

• Lead and manage the daily banquet operations, ensuring smooth coordination of events and functions.
• Supervise, train, and motivate banquet teams to deliver outstanding guest service in line with brand expectations.
• Oversee banquet setup, service, and breakdown to ensure timely and high-quality execution.
• Collaborate closely with the Sales, Culinary, and Events teams to ensure accurate event detailing and seamless handover from sales to operations.
• Conduct pre-event and post-event briefings to align expectations and review performance.
• Monitor and control banquet operating costs, manpower scheduling, and inventory to achieve financial targets.
• Ensure compliance with health, safety, and hygiene regulations in all banquet operations.
• Handle guest feedback professionally, resolving issues promptly to maintain guest satisfaction and brand loyalty.
• Drive continuous improvement through staff training, guest feedback analysis, and operational innovation.
• Support the Director of Banquet in budgeting, forecasting, and strategic planning for the department.
• And other duties as assigned by the F&B Management Team to assist on other outlets duty

Requirements

Tell employers what skills you have

Ability to Multitask

Weddings

Forecasting

Strategic Planning

Microsoft Office

Interpersonal Skills

Fitness

Spa

Hospitality Management

Attentive

Attention to Detail

Pressure

Budgeting

Scheduling

Hotel Management

Catering