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Guest Services Manager - D09 Cairnhill, Orchard, River Valley, SG

SENTOSA BEACH RESORT PTE LTDD09 Cairnhill, Orchard, River Valley, SG

3 days ago

Job description

Roles & Responsibilities

We are looking for an Guest Services Manager to join our team!

As an Guest Services Manager , we rely on you to :

Take responsibility for overseeing the daily operations of the Front Office and Concierge
Assist to supervise and direct the Front Office and Concierge team
Ensure all guests are welcomed and assisted upon entering the resort lobby
Ensure luggage deliveries, storage and collections are done promptly
Engage with guests to ensure guest interaction is established as best possible and enhance their overall experience with the resort
Create an exceptional and memorable experience for all guests

We are looking for someone who :

Has relevant experiences in the hotel industry, with knowledge in Opera PMS system, knowledgeable in the check in / out system and concierge processes from arrival to departure

Preferably comes from a hotel management-related education background or relevant experiences in hotel's Front Office operations

Has strong guest communication and engagement skills, with exposure to interacting with both international and domestic travellers, as our resort is an international destinations

We Offer

5-day work week

Learning and Development opportunities for career development

Medical and insurance coverage

Special employee discount within Shangri-La Group

Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Tell employers what skills you have

Front Office

Rooms Division

Concierge Services

Interpersonal Skills

Hospitality Industry

Resorts

Hospitality Management

Supervision

Opera

Hotel Management

Hospitality

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Manager • D09 Cairnhill, Orchard, River Valley, SG