Experience Center Associate

Roles & Responsibilities

Position Summary

The Experience Center Associate is responsible for providing excellent customer service, driving sales, and maintaining a positive store environment at Singapore’s only camel milk specialty store— Wangyuan Camel Milk . This role includes assisting customers with product selection, processing transactions, and ensuring store displays are organized and visually appealing. In addition to in-store duties, the role requires managing social media accounts to promote products, engage with customers, and enhance the store’s online presence.

Duties and Responsibilities

Customer Service

• Provide outstanding customer service at all times.
• Act as a brand ambassador by educating customers about camel milk, answering product-related questions, and offering a holistic understanding of our offerings.

Sales

Product Knowledge

Social Media Management

Teamwork

Store Maintenance

Returns, Exchanges, and Warranty Claims

Inventory Management

Stock Count

Health & Safety Compliance

The Experience Center Associate is responsible for providing excellent customer service, driving sales, and maintaining a positive store environment at the only camel milk speciality store in Singapore （Wangyuan Camel Milk). This role includes assisting customers with product selection, processing transactions, and ensuring store displays are organized and visually appealing. In addition to in-store duties, the role requires managing social media accounts to promote products, engage with customers, and enhance the store's online presence.

Duties and Responsibilities :

1. Customer Service : Provide outstanding customer service at all times. It includes being a brand ambassador in educating customer about camel milk, answering any questions about products, and give them a holistic understanding of our camel milk.

2. Sales : Focus on achieving and surpassing store sales targets by using effective sales strategies.

Additionally, ensure accurate processing of sales transactions and handle customer payments through cash, card, mobile payment and online methods.

3. Product Knowledge : Demonstrate comprehensive knowledge about Wangyuan Camel milk products, including their benefits, suitability for different customer.

4. Social Media Management : Create and post content on social media to promote products, events, and promotions. Engage with customers by responding to comments and reviews, boosting brand loyalty and visibility. Assist in implementing store promotions and marketing initiatives.

5. Teamwork : Work closely with team members to achieve sales targets and foster a positive work environment. Share valuable customer feedback, emerging trends, and suggestions for improvement that could enhance store sales and performance and more.

6. Store Maintenance : Maintaining a clean, organized and well-stocked store. This includes arranging product displays to be visually appealing and align with brand guidelines.

7. Returns, Exchanges and Warranty Claim : Handle returns and exchanges in line with the company's policies while maintaining high levels of customer satisfaction.

8. Inventory Management : Monitor inventory levels and inform when stocks are low and assist in restocking as necessary.

9. Stock Count : Conduct a monthly / annual stock count and maintaining accurate stock levels in the store.

10. Authorized to stop work and report any unsafe acts or conditions, and ensure compliance with all applicable Health and Safety regulations and procedures

11. Adhere to established quality, environmental protection, health and safety policies and procedures.

Tell employers what skills you have

Product Knowledge

SMS marketing

Sales

Customer Experience

Social Media

Web Marketing

Inventory

Arranging

Social Media Management

Marketing SEO

Inventory Management

Warranty

E marketing

Customer Satisfaction

Customer Service

B2C Marketing