Roles & Responsibilities
People
- To effectively recruit, induct, lead, manage, train and develop Retail crew
- To ensure all retail staff to agree to procedures and standards.
- To ensure the effective management of all retail staff and adequate staffing levels
- To give support to staff so they have the opportunity to develop their skills in the role
- To ensure that all performance issues, and other issues within the shop, are addressed in
an appropriate and timely manner.
To uphold the reputation of Qiji by maintaining high personal standards and projecting awarm, appreciative and welcoming attitude towards customers, colleagues and vendors.
Strategise workforce for service excellenceTo effectively communicate with retail operations manager and retail staff, cascadinginformation as relevant.
To promote a customer care approach within the retail business, investigating complaintsPerformance
To grow sales profit, and to motivate staff to achieve this same goal.Responsible for Retail crew work performanceTo apply basic negotiation skills and techniques to achieve Company’s desired position ina negotiation.
Develop strategies to empower employees to deliver excellent service, in accordance withorganisational procedures and recipes, food and Workplace Safety and Health
requirements
To manage the warehouse stock delivery communicationDrive a culture that encourages productivity and innovationProcedures
To collate information and other statistical reports on shops’ progress, or action planningas required, ensuring timely and accurate reporting of all aspects of administration,
following up issues of discrepancies as required.
To follow policies and working practices in conjunction with management new directionsTo ensure the safety and security of people, in accordance with company’s and MOMguidelines.
Evaluate technologies and processes to improve operational performanceTo maintain SFA and halal certification requirements.General
Maintaining the strict confidentiality of all information acquired especially with regard tostaff.
To take responsibility for being up to date with current policies and procedures and toadhere to these.
Co-operating fully in the introduction of any new technology and new methods asappropriate.
Ability to examine the causes of performance deficiency and its impact on theorganisation
Manage Teams
Ability to manage team dynamics to identify and address performance deficiency.Mentor the teamQualifications include :
Minimum Degree holderSkills and experience required
Minimum two (2) years of relevant retail / operations experienceComputer literacy (MS Office).Reasonable knowledge of service trends and training / developmentGood interpersonal, verbal and written communication skills at all levels of the companyProvide leadership through coaching and mentoring to staffPeople oriented, self-driven and drives results through teamworkFoster collaboration to build cohesive organisational culture6 Working days
with occasional need to be in different location due to business exigencies
You may be required to stand for extended periods of time, lift objects on an ad-hoc basis.
Tell employers what skills you have
Recipes
Negotiation
Coaching
Mentoring
Training Development
Dynamics
Workplace Safety
Customer Care
Administration
MS Office
Productivity and Innovation
Service Excellence
Computer Literacy
Action Planning
Workplace Safety and Health