Customer Relations Specialist (Operations)

Main Responsibilities

Provide customers with professional advice on product and service-related queries, complaints, and feedback

Work closely with commercial team as a Lens expert, providing

advice to eye care practitioners and internal colleagues

Offer advice or recommendations to customers (Eye Care Professionals (ECP) or end-consumers) regarding product or service inquiries via phone, WhatsApp, email, Facebook Messenger, and / or other communication channels

Provide troubleshooting support over the phone or occasionally

on-site

Handle incoming calls or inquiries from prospective or existing customers

Assist customers effectively by resolving disputes or complaints

Resolve customer and / or consumer queries or complaints via phone, email, or any other platforms

Support order entries placed via phone, WhatsApp, or email

Assist customers in checking job status and update / follow-up accordingly

Support the marketing and professional affairs team with

administrative tasks required for campaigns

Job Requirement

• Diploma in Optometry or Opticianry certification
• 3 years relation work experience or optical retail experience
• Strong problem-solving skills
• Attention to detail and a high level of accuracy
• Excellent verbal communication in both English and Chinese
• Knowledge of Microsoft Office applications is a must

Your ZEISS Recruiting Team :

Rebecca Felix