UAT Software Test Analyst (Banking Sector Client - ContactCentre Applications)

OVERVIEW

The

UAT Officer plays a critical role in ensuring that software

applications meet the required standards and are ready for

deployment. This position involves coordinating and executing user

acceptance testing processes to validate that the software

functions as intended and meets the needs of

end-users.

KEY

RESPONSIBILITIES

Test Planning and Coordination :

Discuss with manager to understand the test scope

for enhancement and coordinate the effort for

testing.

• Test Case Development :

Prepare test script according to the test scope and

prepare test data according to the test script

Execution of Tests : Execute user

acceptance test according to test script

Defect Management : Track and manage

defects identified during UAT, coordinating with development teams

for resolution and retesting.

Reporting : Provide detailed

reports on UAT progress, including test results, defect status, and

overall readiness for deployment.

Learning

Outcomes

cycle of user acceptance test

functionality of the applications under

testing

script

testing

communication

QUALIFICATIONS &

KEY COMPETENCIES

in Banking, Finance, Communication, Business Administration,

Information technology, Computer Science or related field, or

equivalent work experience.

communication and presentation skill

Adaptability : Willingness to stay up-to-date and adapt to

changes

attention to detail.

Good to have

(Domain Exposure In Testing

For) : Unified

communication : experience with platforms " Cisco , Microsoft ,

Avaya ,...etc". Understanding for VOIP , SIP , PBX Systems and UC

architecture

Contact Centre : experience with

platforms " Cisco , Microsoft , Avaya ,...etc". Understanding for

IVR, ACD and Omnichannel communication workflows.