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Senior Project Engineer
TREEVISION PTE. LTD.D14 Geylang, Eunos, SG30+ days ago
Job descriptionEnsuring high-quality customer service delivery. Handling escalated customer issues and complaints. Identifying customer needs and expectations. Implementing strategies to improve customer satisfaction. Monitoring team performance and identifying areas for improvement. Streamlining processes and implementing best practices. Utilizing tools and technology to optimize service delivery. Managing team schedules and resource allocation. Ensuring adherence to service level agreements (SLAs). Implementing quality control measures. Analyzing customer feedback and implementing necessary changes. Identifying and resolving technical issues. Troubleshooting system failures and errors. Implementing solutions to prevent recurring problems. Leadership Skills : Ability to lead, motivate, and inspire a team. Communication Skills : Strong verbal and written communication skills. Problem-Solving Skills : Ability to analyze problems and develop effective solutions. Technical Expertise : Knowledge of relevant software and hardware. Customer Service Skills : Empathy, patience, and a customer-centric approach. Organizational Skills : Ability to manage multiple tasks and prioritize effectively. Attention to Detail : Meticulous attention to detail and accuracy.
Roles & Responsibilities
Key Responsibilities :
Team Management :
- Hiring, training, and developing team members.
- Setting performance goals and conducting performance reviews.
- Motivating and inspiring the team to achieve targets.
- Addressing team conflicts and resolving issues.
Customer Service :
Operational Efficiency :
Quality Assurance :
Problem Solving :
Required Skills and Qualifications :
Tell employers what skills you have
Customer Service Skills
Troubleshooting
Streamlining
Quality Control
Customer Service Delivery
Hardware
Quality Assurance
Problem Solving
Service Level
Attention to Detail
Team Management
Communication Skills
Customer Satisfaction
Service Delivery
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Senior Project Engineer • D14 Geylang, Eunos, SG
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