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Customer Service Executive
Flintex Consulting Pte LtdSingapore30+ days ago
Salary
SGD 3,000.00–SGD 3,600.00 monthly
Job descriptionProven experience in Customer Service or a customer facing role within a B2B Analysis of customer requirements and discussion with the internal team Mature, self-motivated, and able to work independently With 3 to 5 years’ experience as a warehouse customer service Executive under any global LSP companies Basic knowledge / experiences on warehouse management systems and documentation. Able to speak, read and write English upon directly communicating with customers or / and appointed vendors. Experience on Documentation such as checklists, temperature / RH reports Able to compile KPI reports periodically Able to verify the billing reports to our customers as well as service agreements
Job Description
Job Descriptions
- Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager
- Initiate and Manage Continuous Improvement Activities
- Support data processing and analysis on inventory data / transaction data
- To prepare relevant documents and participate in customer audit with operation team and quality team
- To receive any escalations from existing customers; Conduct second-level fire-fighting upon receiving any complaints
- Compile the relevant specification with operation team for any purchasing / sourcing
- Communicate and liaise with procurement team for any operational supply, equipment
- Assist Customer service Manager overseeing the operations under customer service functions.
- Attend to customer’s enquiries & complaints when required.
- Ensuring the smooth operation & cooperation with the team members.
- Monitoring customer service members, coordination & improvements.
- Participating / executing in costs reduction exercise so as to achieve cost optimisation for Customers and the Organisation.
- Identify / Engagement in new system implementation to actualise functions for each process. (Productivity improvement)
- Attend and facilitate customer monthly meetings.
- Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer
- Verify the billing summaries prepared by the Customer service officer.
- Verify the billing reports to our customers as well as service agreements. – Keep any operational documents properly. – Immediate reporting to direct superior upon any irregularities
Mandatory Requirements