Retail Supervisor

Roles & Responsibilities

Responsibilities :

• Operate store opening and closing procedures of the store
• Communicate, monitor store staff assignments, attendance, breaks, and customer service standards as a daily operation.
• Conduct bi-annual performance reviews for the store staff, under the guidance of Store Manager and Assistant Store Manager.
• Work closely with the store managerial team and cross-functional teams to identify opportunities and implement improvements in the daily operations.
• Ensure compliance with company policies, procedures, and standards, including health and safety regulations and loss prevention protocols.
• Provide excellent customer service and ensure that a high level of customer satisfaction is maintained as a role model towards store staff.
• Ensure safety and security of the customers and staff within store premises.
• Resolve customer complaints and concerns in a timely and professional manner, and escalate to the assistant store manager or store manager if required.
• Any other duties that may be assigned to you by Store Manager or Assistant Store Manager, which are in accordance and related to your job role.

Tasks Rotation

Sales Executive would be responsible for the following tasks, which tasks and responsibilities will be rotated every term or subject to Store manager’s allocation.

1. Merchandising :

2. Human Resource Matters :

3. Public Relations (Campaign / Events) :

Requirements :

Tell employers what skills you have

Product Knowledge

Leadership

Microsoft Office

Visual Merchandising

Housekeeping

Administration

Merchandising

Project Management

Customer Satisfaction

Customer Service