Service Engineer

Roles & Responsibilities

Key Responsibilities

• Responsible for repair and calibration of electronic measuring instruments (Tektronix / Keithley / EA), by analyzing and identifying instrument failures, performing repair / calibration / adjustment process. Ensure on time deliver the instruments to customers of high quality.
• Maintain high-quality and efficient communication with customers, fully understand customer needs, provide customers with high quality products and services, and continue to improve customer satisfaction.
• Manage equipment / fixture / tool management through using Tektrace / MET TEAM or offline management software, initiate calibration and repair requirements, propose analysis and solutions for OOT (Out of Tolerance) equipment, and ensure the equipment in effective working condition.
• Create a good way of cross-functional cooperation and communication, and work closely with CSR / SAM / Logistic department to ensure that instruments are delivered to customers in the best quality and shortest TAT (Turn around time).
• ERP and workbench system operation, according to the repair requirements, initiate and establish parts needs information and manage the service location.
• Responsible for analyzing and improving the quality of repair / calibration process, preventing quality problems, put advising on instrument application and maintenance through cooperation with Global and Regional quality and engineering teams to reduce quality PPM and agreed service instrument failure rates.
• Use RBS tools to continuously improve safety, quality, delivery and productivity to consistently meet customer expectations.
• Strong driving force, long-term effective play of subjective initiative, use various resources to learn more product knowledge and skills, understand the latest product and service needs, provide the training and share aim to raise the service capability for self and team

Job Requirements

About Tektronix

Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

We Are an Equal Opportunity Employer.

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

Tell employers what skills you have

Excellent Communication Skills

Power Generation

Budgets

Bidding

Strong Attention To Detail

Purchasing

Asset Protection

AES

Project Management

Instrumentation

Case Management

Project Delivery

Electrical Engineering

Transmission

Organizational Leadership