Director, E-Commerce Platform Operations / Marketplace Services

Director, E-Commerce Platform Operations / Marketplace Services

We are an organization that distribute beauty and other lifestyle brands throughout the world. The Director of E-Commerce Platform Operations / Marketplace Services is responsible for overseeing the management and optimization of brand presence on various third-party digital platforms, including e-commerce websites and social media. This role involves developing strategies to enhance visibility, drive sales, and ensure compliance with platform guidelines. The director will lead a team of platform operators and collaborate closely with Marketing and Product teams.

Key Responsibilities

• Strategic Leadership : Develop and implement strategies for maximizing brand visibility and sales on digital platforms.
• Team Management : Lead and mentor a team of platform operators, providing guidance on best practices and performance metrics.
• Onboarding and Integration : Oversee the onboarding process for brands, ensuring seamless integration into the platform ecosystems.
• Product Listing Management : Ensure that product listings are accurate, appealing, and optimized for search visibility, including descriptions, images, and pricing.
• Performance Analysis : Monitor and analyze sales data, customer reviews, and market trends to assess platform performance and identify areas for improvement. Ensure the financial success for all parties.
• Optimization Initiatives : Implement strategies to enhance product visibility, such as SEO, promotional campaigns, and targeted advertising.
• Collaboration : Work closely with marketing and product teams to develop cross-functional strategies that promote products and drive traffic to listings.
• Customer Support Oversight : Address inquiries and issues from brands and customers regarding listings, transactions, and platform performance.
• Compliance Management : Ensure all product listings comply with platform guidelines and applicable legal regulations.

Requirements

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