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Service Administrator

Service Administrator

RotorkSingapore, Singapore
9 days ago
Job description

Job Description

  • Receive customer purchase orders and process for site and workshop work
  • Generating, maintaining, and closing service jobs
  • Provide customer quotations, for workshop and field work. Maintain the quotation log, file quotations
  • Complete service invoices
  • Communicating to end user, submitting claim form for customer's approval or raise pro-forma invoices
  • Arranging for access passes with end users
  • Arranging Service Engineer site inductions and safety courses
  • Assist with purchase requests for the service department. Parts for jobs, tooling, PPE, stationery, etc.
  • Arranging Service Engineers’ travel as required
  • General day to day administration tasks
  • Daily monitoring and responding to service request emails and action as appropriate
  • Maintain local log of items not captured via system reports (i.e. number of actuators commissioned, PM actuators, etc.)
  • Maintaining the service record system by updating it with incoming Field Service Engineer reports and other associated documents
  • Maintaining the workshop record system by updating it with incoming workshop assessment reports and other associated documents
  • Maintaining open communication with Field Service Engineers and reporting any concerns back to the Service Manage, Field Service Supervisor or Service Coordinator
  • Generally assist the Field Service Supervisor and Service Coordinator with the day to day running of the field service department including the use of the Service Management System
  • Any other task assigned by superior.

Qualifications

  • Good standard of English required, i.e. for editing and proof reading, reporting and e-mailing customers, and translation of Client documents or engineer reports when required.
  • Experience in a similar role
  • Computer literate including good typing skills
  • Sound knowledge of Microsoft Office with the ability to learn internal computing systems
  • Knowledge of good office and administrative practice
  • Confidence and ease in communicating at all levels of internal and external contacts / customers
  • Understanding of and ability to handle confidential issues where necessary

    • Additional Information

    The Successful Candidate Will Be Someone Who Is focused on delivering results and meeting customer expectations.

  • Easily establishes good relationships with customers and staff; relates well to people at all levels. Has Excellent communication skills.
  • Able to work independently, be self-reliant, socially confident and be able to work as part of a team.
  • Achieves Personal Work Goals and Objectives – Self-motivated; accepts responsibility and tackles demanding goals with enthusiasm; works hard and puts in additional hours when necessary.
  • Applies specialist and detailed technical expertise, uses technology to achieve work objectives; develops job knowledge and expertise.