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Host / Hostess

Host / Hostess

MONTE CARLO FIVE PTE. LTD.D02 Anson, Tanjong Pagar, SG
8 days ago
Job description

Roles & Responsibilities

Job description :

Key ResponsibilitiesGuest Relations & Service

  • Greet and welcome guests warmly upon arrival.
  • Manage reservations, walk-ins, and seating to ensure efficient service flow.
  • Provide accurate wait-time estimates and keep guests informed while waiting.
  • Escort guests to tables and ensure they are comfortable before service begins.
  • Assist with menu guidance, answer basic questions, and direct guests to servers or bar staff when needed.
  • Handle guest inquiries and complaints professionally, escalating to FOH Manager where necessary.
  • Build rapport with guests, encouraging repeat visits and guest loyalty.

Operational Support

  • Manage the reservation system, phone lines, emails, and online booking platforms.
  • Maintain an accurate waitlist and manage guest expectations during peak times.
  • Coordinate with servers, bartenders, and FOH team to ensure smooth service transitions.
  • Keep the front entrance, host stand, and waiting area clean, organized, and presentable at all times.
  • Assist with service support tasks when required (e.g., resetting tables, delivering menus, helping with water service).

    • Team Collaboration

  • Work closely with the FOH Manager to ensure seating plans are efficient and staff workload is balanced.
  • Communicate effectively with servers and bar staff regarding new arrivals, guest preferences, and special requests.
  • Support the team in maintaining service standards and following SOPs.

    • Requirements

  • Previous experience in hospitality or customer service preferred.
  • Strong interpersonal and communication skills.
  • Well-groomed, professional appearance, and friendly demeanor.
  • Ability to multitask and remain calm under pressure.
  • Basic knowledge of reservation systems and POS preferred (training provided).
  • Flexibility to work evenings, weekends, and holidays.
  • Positive, guest-focused attitude with a passion for hospitality.

    • Key Attributes

  • Warm, approachable, and confident personality.
  • Excellent organizational and multitasking abilities.
  • Strong sense of teamwork and willingness to support other roles when needed.
  • Professional, reliable, and adaptable.

    • Staff Perks & Benefits

  • 5-day work week.
  • Salary based on experience.
  • Annual Leave : 7 days (Year 1), 14 days (Year 2), 21 days (Year 3 onwards).
  • Medical benefits (upon confirmation for full-time employees).
  • Late-night transport allowance for shifts ending after midnight.

    • Job Type : Full-time

    Benefits :

  • Food allowance

    • Tell employers what skills you have

    Ability to Multitask

    Team Collaboration

    Water

    Restaurants

    FOH

    Estimates

    Approachable

    Adaptable

    Employee Training

    Pressure

    Communication Skills

    Customer Service

    Tendering

    Micros

    Safety Training

    Hospitality

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    Host/Hostess • D02 Anson, Tanjong Pagar, SG