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E-commerce / Customer Service Executive / Live Stream
LIFE IDEAS PTE. LTD.D14 Geylang, Eunos, SG12 days ago
Job descriptionIdentify and assess customers’ needs to achieve customer satisfaction Provide accurate, valid and complete information Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Attend to walk-ins in Showroom - product enquiries and servicing Take the extra mile to engage customers Customer orientation and ability to adapt / respond to situations Excellent communication and presentation skills Ability to multi-task, prioritize, and effective time management Willing to appear on screen 5 Day Work (Saturday included, Rotation basis) Working hours : 9am - 5pm
Roles & Responsibilities
E-commerce
- Daily operations includes preparing of orders and packing of orders
- Listing / managing E-Commerce online platforms (Shopee, Lazada, Tiktok etc)
- Managing customer enquiries on platform chats
- Develop, create and manage product listing on E-Commerce websites / platforms
- Team Player - works with various departments (product management, graphics & sales) to provided updated content on respective platforms.
- Handle on screen and backend livestreams
Customer Service
Requirements and skills
Working Hours
Tell employers what skills you have
Ability to Multitask
live streaming
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Written English
Listings
streaming video
Customer Care
Product Management
Presentation Skills
Microsoft Word
Customer Service
Customer Orientation
Online Research
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Customer Service • D14 Geylang, Eunos, SG