Customer Service Officer

Key Responsibilities

• In charge of bin in process
• In charge of export process
• In charge of closing work orders and invoicing customer
• Maintain SOP / Work Instruction for customer service process
• Track and trace inventory movement
• Data processing and reporting related to operation decision
• Monitor Export process and make arrangement for warehouse export overtime for shipment when needed
• Answer any customer query
• Coordinate with inter-department for KPI
• Coordinate with Transport department for containers trucking for export activities.