Roles & Responsibilities
Role summary
Own and deliver the company’s multi-year transformation across growth, efficiency, cash, quality / compliance, customer, and digital. Drive the roadmap, run the change portfolio, and realise tangible value (revenue, margin, CCC, Opex efficiency) while strengthening processes and data foundations. Travelling frequency : 20%-30% within SEA region.
Key responsibilities
1) Strategy & Portfolio
- Translate 5- / 3- / 1-year goals into a prioritised transformation roadmap with business cases, targets, and gated decision points.
- Run the Transformation Portfolio / PMO : intake, prioritisation, resource planning, RAID (risks / assumptions / issues / dependencies), status, and exec reporting.
2) Programme Delivery & Value Realisation
Lead multi-country initiatives (e.g., market entries, channel model upgrades, pricing architecture, S&OP, inventory optimisation, e-commerce / CRM).Build and track benefits (revenue, GP%, EBIT, CCC, Opex) with Finance; ensure value is realised and booked (not just “planned”).3) Process Excellence (Commercial & Operations)
Map and redesign core processes (Lead→Quote→Order→Cash; S&OP; Procure→Pay; Service / Repairs) with clear SOPs, SLAs, and controls .Embed standard cadences (QBRs, S&OP, pipeline reviews) and handoffs across countries and BUs.4) Digital & Data
Partner with IT / DT to operationalise CRM / HRMS / ERP analytics ; define adoption KPIs and drive behaviour change.Establish a single-source-of-truth KPI pack (executive dashboard) and data governance (owners, definitions, QA).5) People & Change
Create change plans (stakeholders, communications, training, incentives).Coach workstream leads; uplift internal capability so changes stick (playbooks, templates, checklists).6) Quality, Compliance & Risk (med-device context)
Coordinate with RA / QA on QMS / eQMS improvements, CAPA, audit readiness, and field vigilance linkages to commercial processes.Ensure transformation work respects ISO 13485 / SS 620 and country regulations (HSA / MDA / TFDA etc.).7) Governance
Run monthly SteerCo : decisions, escalations, and trade-offs; maintain a transparent portfolio view (RAG, risks, mitigations, spend vs. benefits).Must-have qualifications
Experience : 8–12+ years leading cross-functional transformations (portfolio / program level), with multi-country exposure and a track record of measurable P&L and cash impact (EBIT, GP%, CCC, DSO / DOH).Industry fit : Background in medical devices / healthcare or other regulated, B2B field-service businesses; comfortable with ISO 13485 / QMS, vigilance / CAPA , tendering, and hospital workflows.Operating toolkit : Hands-on with process redesign (Lead→Quote→Order→Cash, S&OP, service / repairs), change management , and benefits realisation (can baseline, target, and book savings / uplift).Digital & data fluency : Implemented or scaled CRM / ERP / HRMS and BI dashboards ; able to define data models / KPIs, drive adoption, and interrogate funnels / forecasts without an analyst.Programme leadership : Built / ran a PMO (intake, prioritisation, RAID, gated governance) and managed vendors / SIs; strong stakeholder management from frontline to ELT / Board.Financial acumen : Can model business cases (NPV / IRR / Payback), price waterfalls, inventory turns, and margin drivers; partners tightly with Finance.Communication : Executive-level storytelling, crisp written docs, and the ability to move behaviour (training, comms, incentives).Education : Bachelor’s in Engineering, Business, Supply Chain, or similar.Strongly preferred
Certifications : PMP / Prince2 and Lean Six Sigma (Green / Black Belt) or equivalent transformation credentials; formal change management (Prosci / ACMP).Quality / Reg literacy : Practical exposure to ISO 13485 , eQMS rollouts, CAPA, audit readiness; understands how commercial processes interact with QMS.Commercial excellence : Experience setting pricing guardrails , channel / rebate programmes, and KAM frameworks; improved CRM hygiene / adoption at scale.Supply chain / S&OP : Raised forecast accuracy, reduced obsolescence, and improved inventory turns across multiple countries / SKUs.Tell employers what skills you have
PySpark
Leadership
Risk Assessment
Change Management
Literacy
ISO
Supply Chain
Financial Acumen
Strategy
PMO
B2B
Compliance
Vigilance
Stakeholder Management
Pricing
C++
Lean Six Sigma
