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Customer Success Specialist

Customer Success Specialist

PIVOTAL CAREER SOLUTIONS PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG
15 days ago
Job description

Roles & Responsibilities

JOB DESCRIPTION

  • Build strong relationships with clients to ensure their satisfaction and loyalty
  • Provide personalized support and solutions to address client needs
  • Monitor client accounts and proactively identify opportunities for improvement
  • Collaborate with internal teams to resolve client issues promptly
  • Conduct regular check-ins with clients to gather feedback and ensure success
  • Develop a deep understanding of the company’s products and services
  • Create and deliver training sessions to help clients maximize product value
  • Track and report on client performance metrics and outcomes
  • Identify opportunities for upselling or cross-selling based on client needs
  • Play a key role in driving client retention and long-term partnerships

REQUIREMENTS

  • Minimum Diploma and above
  • Strong customer service skills with a client-focused mindset
  • Ability to analyze data and provide actionable insights to clients
  • Excellent communication and problem-solving skills
  • Tell employers what skills you have

    Customer Service Skills

    Upselling

    Customer Experience

    Interpersonal Skills

    Customer Success

    Strategy

    Business Strategy

    Value Creation

    Networking

    Market Development

    Presentation Skills

    Customer Satisfaction

    Consulting

    Customer Service

    Financial Services

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    Specialist • D01 Cecil, Marina, People’s Park, Raffles Place, SG