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Customer Success Specialist
PIVOTAL CAREER SOLUTIONS PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG15 days ago
Job descriptionMinimum Diploma and above Strong customer service skills with a client-focused mindset Ability to analyze data and provide actionable insights to clients Excellent communication and problem-solving skills
Roles & Responsibilities
JOB DESCRIPTION
- Build strong relationships with clients to ensure their satisfaction and loyalty
- Provide personalized support and solutions to address client needs
- Monitor client accounts and proactively identify opportunities for improvement
- Collaborate with internal teams to resolve client issues promptly
- Conduct regular check-ins with clients to gather feedback and ensure success
- Develop a deep understanding of the company’s products and services
- Create and deliver training sessions to help clients maximize product value
- Track and report on client performance metrics and outcomes
- Identify opportunities for upselling or cross-selling based on client needs
- Play a key role in driving client retention and long-term partnerships
REQUIREMENTS
Tell employers what skills you have
Customer Service Skills
Upselling
Customer Experience
Interpersonal Skills
Customer Success
Strategy
Business Strategy
Value Creation
Networking
Market Development
Presentation Skills
Customer Satisfaction
Consulting
Customer Service
Financial Services
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Specialist • D01 Cecil, Marina, People’s Park, Raffles Place, SG