Talent.com
Senior Patient Service Associate •(8869) - Aleandra Hospital - D03 Queenstown, Tiong Bahru, SG

Senior Patient Service Associate •(8869) - Aleandra Hospital - D03 Queenstown, Tiong Bahru, SG

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.D03 Queenstown, Tiong Bahru, SG
9 days ago
Job description

Roles & Responsibilities

Overview

To deliver friendly, efficient customer service and create a warm, welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Job Responsibilities :

Department Readiness :

  • Strictly follow and implement the Department Readiness Standard Operating Procedure (SOP), ensuring all aspects of department preparation and maintenance are consistently met according to established guidelines
  • Ensure cleanliness and functionality of SA counter, patient waiting areas, kiosks, equipment, lights, air conditioning, and telephones
  • Maintain up-to-date brochures, materials, and posters

Patient Journey Management :

  • Assist with registration, screening, escalations, cashiering, and inquiries
  • Ensure accurate and timely registration, promoting self-help kiosk usage
  • Assess patients on arrival according to patient assessment SOP
  • Maintain accurate patient insurance information and billing

    • Room Readiness :

  • Follow Managing Consultation SOP
  • Ensure room cleanliness, equipment functionality, and up-to-date collaterals

    • Appointment Management :

  • Handle pre / post-appointment and procedure information
  • Prepare patient lists for vetting by Radiographers and Radiologists
  • Book / reschedule procedures and appointments
  • Follow up on no-shows as per clinic doctor's instructions

    • Patient Service :

  • Attend to appointment requests, emails, and phone inquiries
  • Provide accurate billing information for scans and procedures

    • Quality Improvement :

  • Participate in quality improvement projects
  • Assume other responsibilities as assigned by clinic / nurse manager, service team leader, or service executives

    • Job Requirements : Qualifications :

  • Minimum of "A" Levels / Diploma

    • Skills and Competencies :

  • Proficient in computer skills
  • Strong teamwork, communication, and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Comfortable working in a hospital setting and different clinics as needed
  • Work shifts when required

    • If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

  • Only Singapore Citizens and Singapore Permanent Residents may apply.

    • Tell employers what skills you have

    Ability to Multitask

    Air Conditioning

    Quality Improvement

    Vetting

    Interpersonal Skills

    Cashiering

    Team Leader

    Customer Service

    Screening

    Brochures

    Create a job alert for this search

    Patient Service • D03 Queenstown, Tiong Bahru, SG