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IT Support Engineer (CAT 1, TCP / IP / DNS, East) - D01 Cecil, Marina, People’s Park, Raffles Place, SG

IT Support Engineer (CAT 1, TCP / IP / DNS, East) - D01 Cecil, Marina, People’s Park, Raffles Place, SG

RECRUIT EXPERT PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG
7 days ago
Job description

Roles & Responsibilities

  • Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
  • Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
  • Work with development and product teams to resolve complex issues and keep stakeholders updated.
  • Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements :

  • Diploma in Cyber Security or equivalent.
  • At least 2 years of relevant working experience.
  • Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP / IP and DNS .
  • Comfortable to work 24x7 standby shifts.

    • If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

    Please note that only shortlisted candidates will be notified.

    For more job opportunities, please visit our website at www.recruit-expert.com

    EA Licence : 19C9701

    Registration : R21100996

    Tell employers what skills you have

    TCP / IP

    TCP / IP Protocols

    Cyber Security

    DNS Management

    DNS-server

    SLA management

    SLA adherence

    TCP / IP, communications protocol

    resolving the technical issues

    TCP

    Monitoring SLA

    technical issues

    DNS

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    It Support Engineer • D01 Cecil, Marina, People’s Park, Raffles Place, SG