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Client Services, Manager

ALLIANCE HEALTHCARE GROUP LIMITEDD23 Hillview, Dairy Farm, Bukit Panjang, Choa Chu Kang, SG

9 hours ago

Job description

Roles & Responsibilities

We are currently seeking experienced Manager to join our client services team. In this position, you will be part of a team responsible for incoming customers / patients queries and delivering superior customer experience through providing assistance / guidance in in a timely manner. Your responsibilities shall include and not limited to the following

The Role :

To act as an Account Manager and be responsible for designated corporate clients
To maintain relationships, assist in providing customer service to such clients and ensure customer retention
To assist in the administration of claims by members / clients
To compile, analyse and submit periodical utilisation reports and generate renewal proposals to corporate clients
To assist in the implementation of our corporate clients’ managed care programme or third-party administration
First point of contact and support to customers
Provide quality customer service to customers over the phone or email
Resolve customer’s enquiries efficiently and escalate problems / issues promptly
Ensure referrals and specialist appointments are made promptly with specialist clinics and follow up with customers
Verifies the referral and authorization requirements of the patients' insurance plans andcompletes referrals and prior authorizations in a timely manner according to department guidelines and workflows
Update CRM logs promptly
Preparation and Generation of Reports as required
Any other tasks as assigned

Requirements and Competencies :

Interested candidates, please email us your full resume, stating current and expected salaries

At least 5 years of working experience in relevant industry and role

Candidates with prior experience with healthcare insurance provider will be an added advantage

Proficient in Microsoft Office Applications

Possess good interpersonal and communication skills

Ability to work under pressure

Passion for customer service and a good team player

Build high performance teams that can integrate with each other

Create a team environment that cultivates service excellence

Establish methods for measuring TPA effectiveness and efficiency

Drive change initiatives that improve business processes

Please be informed that only shortlisted candidates will be notified.

Tell employers what skills you have

CRM

Customer Retention

Managed Care

Referrals

Microsoft Office

TPA

Customer Experience

Healthcare

Team Development

Administration

Authorization

Team Player

Customer Service

Service Excellence

Service Delivery

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Service Manager • D23 Hillview, Dairy Farm, Bukit Panjang, Choa Chu Kang, SG