Front Office Duty Manager

At Shangri-La Singapore we are a heart-warming family. We

share something powerful - our genuine care and respect for others.

Our strength lies beyond our harmonious surroundings and hideaway

locations. It lies in our core values that guide us to treat each

and everyone with honour, as kin, as family. We strive to be the

preferred employer by providing great benefits, tranquil and

sincere working environment, work-life balance and effort

recognitions.

Set in 15 acres of lush greenery

just minutes from the vibrant Orchard Road shopping belt, the

Shangri-La Hotel, Singapore is a tranquil, sophisticated urban

retreat whether travelling for business or leisure. It features 792

luxurious guestrooms and suites across three distinct wings, which

include unique family-themed rooms, supported by a host of

dedicated family-focused amenities.

We are

looking for a Front Office Duty

Manager , to join our team!

The

Front Office Duty Manager is

responsible for providing guest services as well as supervision,

direction and leadership to all Front Office personnel under the

guidance of the Front Office Manager in accordance with the

objectives, performance and quality standards set by the

Hotel.

Job

Responsibilities : General

Operations

To have complete knowledge

of the operational systems of the Front Office, Guest

Service / Switchboard and other related systems. Shangri-La's

standard operating policies and procedures relating to the Front

Office operations are also important information to be familiar

with.

Reviews room availability, staff

schedules, guest arrivals / departures, previous shift logs, and

internal reports. Ensures Night Audit completion, verifies

financial postings, and checks operational readiness across all

guest service areas.

Oversees lobby and public

area inspections, supports service residences, manages driveway

traffic, drives upselling initiatives, and conducts spot checks to

ensure adherence to Shangri-La's service and quality

standards.

People

Management / Ledership

Operational

Leadership : Maintains department organisation, staffing, and

productivity to ensure smooth operations aligned with forecasted

occupancy and guest needs.

Training &

Development : Identifies training needs and collaborates with the

Front Office Trainer to implement effective programs across all

Front Office functions.

Performance & Team

Engagement : Assists in performance reviews, fosters a motivated and

respectful work environment, and leads by example to promote

service excellence.

Communication &

Coordination : Develops and utilises communication tools to ensure

smooth workflow, feedback sharing, and alignment across all Front

Office departments.

Visible & Proactive

Leadership : Demonstrates hands-on leadership, conducts daily

briefings, makes operational recommendations, and takes ownership

of team success.

Guest

Experience

Guest

Satisfaction / Feedback : Ensures guest preferences are fulfilled,

drives customer delight through proactive service, and manages

feedback to improve overall guest experience.

Leadership & Policy Compliance : Leads by example with

visible, hands-on supervision, contributes to strategic projects,

and ensures staff adherence to hotel policies and

standards.

Operational

Compliance

Ensures upselling follows

HQ guidelines, authorises rebates and paid-outs within delegated

limits, and verifies accurate reporting and

documentation.

Records guest complaints in the

feedback platform, ensures all reports are printed, signed off, and

properly handed over to the next shift.

Leads

emergency actions, coordinates with ERT and CMT, and ensures guest

and staff safety while documenting incidents in the

Elog.

Promotes departmental participation in

corporate social responsibility and environmental programs aligned

with hotel values.

Oversees recruitment,

performance reviews, roster planning, training, and disciplinary

matters to maintain a high-performing

team.

Job

Requirements : Pleasant

and has a passion in the hospitality industry.

Due to the nature of the front office operations where

the role requires frequent communication with guests (e.g. speaking

to guests who are fluent in Mandarin / Arabic / Other languages over

the phone or at the concierge), the incumbent is required to have

fluent English speaking / written skills with knowledge of a second

language as an advantage.

Has minimally 2

years' experience in a supervisory role at front office in a

hotel / hospitality setting.