Central Kitchen Operations Manager

The Operations Manager (Central Kitchen) is responsible for

ensuring the smooth and efficient functioning of Plain Vanilla's

Central Kitchen (CK) operations. This includes overseeing

facilities and maintenance, managing order fulfilment processes,

supervising logistics, and ensuring food quality, safety, and

regulatory compliance. The goal is to create an efficient, safe,

and pleasant working environment that supports day-to-day

operations and scales with the company's

growth.

Responsibilities

Order

Fulfilment

Supervise day-to-day order fulfilment operations and

ensure all online, catering and wholesale orders are dispatched

accurately and on time.

Implement and enforce

clear SOPs for order processing, packing, dispatch, and

handovers.

Maintain a high standard of

customer service and product presentation.

Manage the roster for order fulfilment staff and recruit

part-timers as needed to meet

demand.

Logistics

Oversee the delivery team and

scheduling to ensure efficiency, cost control and high delivery

service standards.

Work closely with store

managers and online sales team to meet delivery SLAs.

Monitor delivery performance and customer satisfaction

feedback.

Facilities

Management

Oversee maintenance of all CK infrastructure

(air-conditioning, plumbing, lighting, etc.).

Manage third-party vendor contracts (cleaning, pest

control, repairs, etc.).

Liaise with MCST and

government agencies (e.g. SFA, NEA) on inspections, compliance and

follow-ups.

Troubleshoot urgent issues swiftly

to minimise disruption to production and

fulfilment.

Quality &

Compliance

Ensure

product QC checks are routinely performed before

dispatch.

Maintain SFA and other licensing

compliance records.

Support audits,

documentation and continuous improvements in food safety and

hygiene.

Requirements

Prior experience in F&B operations, logistics, or

facilities management preferred.

Hands-on,

solutions-oriented mindset with strong organisational

skills.

Ability to manage shift-based teams

and part-timers effectively.

Comfortable with

Microsoft Excel, Word, and PowerPoint for planning, documentation

and reporting.

Calm under pressure and

responsive to operational emergencies.