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IT Helpdesk Coordinator

IT Helpdesk Coordinator

CommonTown Pte LtdSingapore
23 days ago
Job description

Responsibilities :

  • Provide technical support by assisting customers withtroubleshooting and resolving technical issues.
  • Maintain accurate and detailed records of troubleshooting steps andproblem resolution in the ticketing system to ensure seamlessfollow-up.
  • Efficiently log, prioritize, and manage alluser queries, incidents, and requests in the ticketing system,ensuring timely and effective resolutions.
  • Identifyand escalate complex or unresolved technical issues promptly,ensuring continuous progress and swift solutions.
  • Deliver outstanding customer service to ensure complete usersatisfaction and build strong, positive relationships with allend-users.

Requirements :

  • Diploma or Degree in IT or a related field.
  • Friendlyand approachable attitude with excellent interpersonal skills,capable of working effectively with both technical andnon-technical staff.
  • Strong command of English, bothwritten and verbal, with the ability to clearly communicatetechnical information to end-users.
  • Prior experiencein IT helpdesk is an advantage.
  • Committed, proactive,and dynamic attitude toward work, with a focus on achieving goalsand continuously improving service quality.
  • Work Schedule : 5.5 Days per Week (alternateSaturday)