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Desktop Support Engineer (End User Field Support)

MINDTECK SINGAPORE PTE LTDD01 Cecil, Marina, People’s Park, Raffles Place, SG

30+ days ago

Job description

Roles & Responsibilities

Job Description for End User Field Support

A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame

Hardware support : technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops / laptops / workstations, mobile devices, tablets, meeting room equipment, printers etc.
Software support : diagnosis and resolution of software functionality for both the operating system (Win 11 and Mac OS) and standard desktop applications (MS 365 and etc.)
IMACD : physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops / laptops / workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
Enhanced support for VIP users including 7x24 on-call support
Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
Support hardware and software changes (e.g. hardware device change / refresh, system upgrade / migration, patch update, etc.) for end users
Asset management support for end user devices by following defined processes
Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
Onsite support for events such as trade shows or special meetings
Regular checks for IT Room devices and Meeting Room equipment when required
Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Required profile with qualifications as below,

Min. 3 years of deskside support experience (MNC support experience and VIP support experience preferred)

Experience in using ServiceNow is preferred

Good deskside support technical skills and basic infrastructure knowledge

Good communication and coordination skills

Fluent English in both writing and speaking

Be polite, patient, helpful

Have a good sense of service mindset

Have a good capacity of adaptability

Willing to work overtime when required

Tell employers what skills you have

Desktop applications

MacOS

providing desktop support

Troubleshooting

Microsoft Office

Desktop Administration

Hardware

liaising with end user

Desktop Support

Desktops PC

Operating Systems

Remote Desktop

Windows

Desktop Computers

ServiceNow

Laptop hardware

Technical Support

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Desktop Support Engineer • D01 Cecil, Marina, People’s Park, Raffles Place, SG