Freight Executive (Air Freight)

Roles & Responsibilities

• Serve as the main liaison for customers on freight-related inquiries, bookings, and shipment status updates
• Coordinate with internal departments, carriers, and external service providers to ensure smooth and timely cargo operations
• Address customer complaints efficiently, providing quick and effective solutions to ensure a positive service experience
• Prepare and verify all required shipping documentation, including invoices, bills of lading, and import / export paperwork
• Track shipments and proactively inform customers of any updates, delays, or issues
• Assist in preparing freight quotations and support rate negotiations with customers
• Maintain up-to-date customer records and ensure all transactions are accurately recorded in the system
• Ensure full compliance with customs regulations, industry standards, and internal company policies
• Collaborate with the sales team by responding to service-related questions and supporting follow-up with clients
• Proactively seek areas for improvement in service processes to increase operational efficiency and customer satisfaction

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No : 20C0270

Tell employers what skills you have

Negotiation

Sales

Microsoft Office

Warehouse Management

Inventory

Logistics

Freight Forwarding

Air Freight

SAP

Compliance

Freight

Supply Chain Management

Customer Satisfaction

Customer Service

Import Export

Shipping