Assistant Centre Manager

Roles & Responsibilities

Description :

• Report directly to the Centre Manager.
• Direct responsibility for the daycare centre as a business unit with an understanding of P&L.
• Actively drive sales volume through quick follow-ups with potential clients.
• Provide accurate information to clients on policies, procedures and service.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• At all times ensure the highest level of care are given to the patients according to regulations, SOPs and best practices.
• Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.
• Ensuring that the logistics and operational capability of the centre runs smoothly.
• Responsible for staff rostering and management.
• Participate & represent on behalf of the company’s services with confidence.
• Respond to emergencies, conduct investigations on incidents and preventive actions.
• Represent the Centre Manager in his / her absence.
• Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.

Requirements :

Benefits :

Work location : Fernvales Glades, Sengkang West Way.

Tell employers what skills you have

Coaching

Healthcare Industry

Microsoft Office

Customer Service Operations

Personnel Management

Career Development

Information Technology

Topnotch Customer Service

Driving Results

Customer Service

Able To Work Independently

Hospitality

Call Center