Retail Area Manager

Roles & Responsibilities

Job Description & Requirements

• Manage 10 outlets, drive team performance as well as maximise sales and profitability in allocated outlets
• Conduct regular outlet visits
• Utilize interpersonal and communication skills to lead, influence, and encourage Store Managers
• Ensure proper planning of manpower schedule by Store Managers according to sales needs and labour target
• Ensure and maintain the productivity level of employees
• Maintain effective cost control in all areas in the outlets
• Ensure compliance of cash handling and management in the outlets
• Managing and supervising the work of newly opened outlet in the area
• Evaluate existing business procedures and recommend improvements
• Inform Operations team of any operational inconsistency
• Enforce the compliance of standard operating procedures
• Ensure Store Managers plan and execute all sales promotions effectively and efficiently
• Respond proactively to prevent and resolve customer service situation
• Ensure Store Manager trained new employees properly; follow up on the training progress of all employees
• Coach, counsel and discipline employees
• Regular review of work performance with employees
• Produce daily, weekly and monthly business reports
• Ensure proper approval of all HR matters (leave application, outlet transfer, resignation, promotion, conversion) within the area and ensure the proper submission of all paperwork
• Check monthly timesheet are accurate and correct
• Develop an effective network of communication across the area to ensure shared knowledge and understanding of business activity
• Develop specific goals and plans to prioritize, organize and accomplish work
• To attend all meetings and training programs when required
• Compliance to any other related operational issues and projects as and when required

Tell employers what skills you have

Product Knowledge

Store Operations

Leadership

Visual Merchandising

Appraisals

Interpersonal Skills

Inventory

Store Management

Compliance

Communication Skills

Human Resources

Customer Service

Cost Control