Help Desk and IT Support (Technical Product Support)

Help Desk and IT Support (Technical Product

Support)

This position is open to

Singapore Citizens and PR only.

About

Us :

Weilbach A / S is one of the leading software

and development company specializing in Maritime solutions.

Headquartered in Denmark with offices in UK, Egypt, Canada and

Singapore, we are looking for a dynamic and highly motivated

individual to be a part of our Operations team based in our

Singapore office, providing exceptional customer service and IT

support to our end-users and partners.

Roles and

Responsibilities : Troubleshoot,

resolve, and escalate reported incidents via our ticketing

system.

Accurately log customer issues,

perform initial diagnostics where applicable, and escalate complex

technical matters to the appropriate internal teams for

resolutions.

Foster a customer focused and

high service standards within the Operations department.

Competent in using computers and digital tools, including

Microsoft word and excel spreadsheets to manage and maintain

accurate documentation of IT processes, configurations, and

troubleshooting steps.

Ensure all requests

comply with company policies and procedures.

Provide administrative support to Operations and Sales

team as needed.

Working

Schedule :

Monday to Friday, 8am to 4pm and 1

Saturday, 9am to 10pm every 6

weeks

Requirements :

Have at least an ITE diploma preferably in IT or

equivalent.

Detailed oriented, independent and

self-motivated while being a team player.

Strong organizational skills and able to adapt to

changes.

Ability to manage multiple tasks and

fast paced situations.

Competent in English

verbally and in

writing.

What we

offer :

Annual Leave and Medical

Insurance

• Development Opportunities

Friendly and casual working

environment